Privacy Policy

Introduction

At QuestLounge ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website questlounge.info, including any subdomains and mobile applications (collectively, the "Site").

We encourage you to read this policy carefully to understand our practices regarding your personal data. By accessing or using our Site, you acknowledge that you have read and understood this privacy policy.

Last updated: March 20, 2025

Information We Collect

We may collect several types of information from and about users of our Site, including:

Personal Data

Personal data refers to any information that identifies, relates to, describes, or is capable of being associated with you. This may include:

• Identity information: Your name, username, or similar identifiers
• Contact information: Email address, physical address, and phone numbers
• Profile information: Your preferences, feedback, and survey responses
• Technical information: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform
• Usage information: Information about how you use our Site and services
• Location information: General location data derived from your IP address or precise location data if you enable location services on your device

Adventure and Route Data

When you interact with our adventure portal services, we may collect additional information such as:

• Adventure preferences and history
• Route tracking information when you use our mapping features
• User-generated content including reviews, photos, and comments
• Community interactions and participation in events

How We Collect Your Information

We collect information through the following methods:

Direct Interactions

When you interact with our Site by creating an account, filling out forms, subscribing to newsletters, participating in community discussions, or contacting us.

Automated Technologies

As you navigate through our Site, we may use cookies, web beacons, and other tracking technologies to collect certain information about your equipment, browsing actions, and patterns. These technologies help us improve our Site and deliver a better and more personalized service.

Third-Party Sources

We may receive information about you from various third parties, such as business partners, social media platforms (if you choose to connect your account), and analytics providers.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services, including registering you as a new user, processing transactions, and managing your account
• To personalize your experience and deliver content and product offerings relevant to your interests
• To improve our Site, products, services, and customer relationships
• To communicate with you, including sending service notifications, updates, marketing messages, and responding to your inquiries
• To ensure the security and integrity of our Site and business operations
• To comply with legal obligations and enforce our terms of service
• To enhance adventure routes and recommendations based on user preferences and feedback
• To facilitate community interactions and event participation

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers

Third-party vendors who perform services on our behalf, such as website hosting, payment processing, data analysis, email delivery, and customer service. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Partners

We may share your information with business partners to offer you certain products, services, or promotions related to adventure activities.

With Your Consent

We may share your information when you direct us to do so, such as when you choose to share content with other community members or connect with third-party services.

Legal Requirements

We may disclose your information where required by law, regulation, legal process, or governmental request.

We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers, and payment information is encrypted using SSL technology.

Despite our best efforts, the transmission of information via the internet is not completely secure. While we strive to protect your personal data, we cannot guarantee the security of your data transmitted to our Site. Any transmission is at your own risk.

We have procedures in place to deal with suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Access: You may have the right to request copies of your personal information we hold.
• Correction: You may have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Deletion: You may have the right to request that we delete your personal information in certain circumstances.
• Restriction of processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data portability: You may have the right to request that we transfer your personal information to another organization or directly to you.
• Objection: You may have the right to object to our processing of your personal information in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

Opt-Out of Marketing Communications

You can opt out of receiving marketing communications from us by clicking on the unsubscribe link in any marketing email we send you or by contacting us at any time.

Cookie Preferences

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect the functionality of our Site.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

International Transfers

We are based in Australia, and your information may be stored and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. We take steps to ensure that your personal information receives an adequate level of protection in the countries where we process it.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Site prior to the changes becoming effective. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Your continued use of our Site after we post any modifications to the privacy policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.

Contact Us

If you have any questions, concerns, or comments about this privacy policy or our privacy practices, please contact us at:

We will respond to your request as soon as possible, typically within 30 days.